PASCE_ALAB – Program of treatment of satisfaction survey data from external customer

Project 458

Problem to be solved
Compliance with requirements established by ABNT NBR ISO-IEC 17025: 2005 required by INMETRO for accreditation of calibration and testing laboratories

Proposed innovation
New product to computerize the process of working in order to improve quality management

Differential
It allows securely storage, processing, analysis of the data for future statistical uses, also ensuring periodic reviews of external customer satisfaction

Stage of development
Available at www.incqs.fiocruz.br

Status of intellectual property
Registered in INPI

What we want
Dissemination

Coordinator
Neusa Maria Castelo Branco / INCQS

Contact
Gestec/VPPIS – phone: 21 3882 9099/ 3882 9120 or portfolio@fiocruz.br